Monday to Friday
7:30 am - 4:30 pm
HAVE AN OVERFLOW OR BACKUP do not run your water until it is cleared.
Temporarily Closed to Walk-in Customers
7:30 am - 4:30 pm
By Appointments Only
8:00 am - 3:00 pm
(408) 378-2407 Press 5
Six Bay Area Counties including Santa Clara County have initiated a Shelter-In-Place Directive. The Shelter-In-Place Order applies to all residence except that they may leave to provide or receive essential services or engage in certain essential activities and work for essential businesses and government services. As such, the District office will be temporarily closed to walk-in customers beginning Tuesday, March 17. While it is a difficult decision for us, we must prioritize the health of our customers, community and employees. Appointments regarding permits maybe available based upon urgency of the work or ability to process permit via email Monday through Friday from 8:00 a.m. to 3:00 p.m. Call 408.378.2407 and then press 5. Non-essential permit activities will be temporarily suspended. Permit related inquires will be addressed via email at email@example.com or on the phone at 408.378.2407 (press 5). Thanks for your cooperation during this time.
Our office will be closed April 10th in observance of Good Friday. There will be no inspections or counter service available.
The Private Lateral Replacement Program (PLRP) is a new and innovative program that was approved by the West Valley Sanitation District Board in August 2013. The PLRP was created to assist homeowners with replacement of their failing, or failed sewer line serving their home. The PLRP provides homeowners with an interest-free five year term loan, up to a maximum amount of $3,500. ... more
Dental practices that place in or remove amalgam fillings are a controllable source of mercury entering the sanitary sewer systems. Consequently, all dental practices located in the eight cities and unincorporated areas served by the San Jose/Santa Clara Water Pollution Control Plant are required to obtain and comply with a 5-year Dental Wastewater Discharge Permit. ... more
The SSMP is a document that addresses significant aspects of operating, maintaining, and managing wastewater collection systems. It is anticipated that the utilization of the SSMP by the District and owners and operators of wastewater collection systems throughout the state will help reduce the overall number and frequency of sanitary sewer overflows (SSOs) and ultimately decrease the associated risk to human health and the environment in our community and throughout California. ... more
To protect public health and the environment for the communities it serves through the safe, reliable, and cost-effective collection and conveyance of wastewater for treatment at the San Jose/Santa Clara Regional Wastewater Facility.
To be an industry leader in the greater Bay Area by providing our customers with high-quality and value added services.
West Valley strives to create an environment of continuous improvement by: • Commitment to public good. • Operate with transparency. • Maintain an environment of teamwork. • Demonstrate respect for others and diversity of opinions. • Adhere to high ethical standards and integrity. • Encourage innovation and continuous improvement to provide cost-effective and high-quality service. • Provide responsive and respectful customer service.