Your Responsibility and Ours

Providing a quality wastewater collection system is a cooperative venture between the District and our customers. You can do your part to help us, whether it's properly maintaining your sewer lateral that connects your property to the sewer main in the street or properly disposing of household hazardous waste rather than flushing it down the drain.

The Property Owner is responsible for:

Keeping the building sewer clear between the building and the property line cleanout if there is one. If there is no cleanout or the location is unknown, the owner is responsible for clearing the building service line to the sewer main. We suggest the owner employ a plumber to clear any stoppages in the building sewer.

Installing a property line clean out if needed. For purposes of minimizing the cost of building sewer maintenance, property owners shall have the following obligation, installation of surface cleanouts in each building sewer, at, or near, the point where a building sewer leaves a street and enters into private property, with construction being in accordance with district specifications and procedures.

Installing a backflow protection device if needed. The owner of any improved real property is required to install and maintain at all times in operable condition, and at the owner's sole cost, a sewage backflow protection device with respect to any structure located on the property whenever:

a) The lowest floor elevation of any structure containing plumbing fixtures that are or will be connected to the sewage system of the district is less than one (1) foot above the surface elevation of the nearest upstream manhole, vertical riser, or similar structure located in the district's sewer system capable of providing for overflow of sewage and relief of preasure developed by sewage;

or

b) The District Manager and Engineer determines, in the Manager's discretion, and based upon specific site conditions, that the installation and maintenance of a backflow protection device is waranted.

Locating the building sewer and its connection to the service sewer is also the owner's responsibility, although we will attempt to assist with available records and information.

District's Responsibility

  • Call us first if you experience any sewer overflows, backups, or other sewer-related problems at your residence or business—it's free of charge. The District maintains a 24-hour on-call service for emergencies, and we will dispatch a crew to respond to your problem as quickly as possible, at no charge to the resident or business owner.
  • We will check the main sewer and if there is an existing property line cleanout, we will also inspect it to determine if the stoppage is in the building sewer line between the property line cleanout and the sewer main. We will clear the stoppage if it is in the part of the building sewer line between the property line cleanout and the sewer main.
  • If a plumber is unable to clear a stoppage due to a defect in the portion of the building sewer line in the public right of way, the district will evaluate the damage and determine if a repair is necessary, provided a property line cleanout has been installed to District standards. If there is no cleanout to grade, a cleanout must first be installed at the property line. The District will perform no work on private property except within a public sewer or utility easement.
  • The District's only responsibility for work on private property is for damage caused by the wastewater backup due to stoppages in the sewer main, not flow from a property due to a building sewer stoppage.
  • The District does not service building sewer line cleanouts in easements. The property owner is responsible for clearing the building sewer to the sewer main.